7bet Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy applies to all users of the 7bet platform, accessible at 7bet.bz, including the website, mobile app, and any related services. When we refer to "7bet", "we", "us", or "our" in this document, we mean the company responsible for operating the 7bet platform and all its associated services for players in Pakistan.

We are committed to handling your personal information responsibly and transparently. This policy describes our practices in plain English so that every player — not just legal professionals — understands exactly how their data is handled. If anything here is unclear, you are always welcome to contact our support team for a plain-language explanation.

By registering an account on 7bet, depositing funds, placing bets, or using any feature of the platform, you agree to the data practices described in this Privacy Policy. This policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy.

2. What We Collect

We collect information in several ways — directly from you when you register or use the platform, automatically through your device and browser, and in some cases from third-party verification services. Here is a breakdown of the main categories:

3. How We Use Your Information

Every piece of data we collect has a specific purpose. We do not use your information in ways that would surprise you. The main reasons we process your data are:

• Account management: Creating and maintaining your 7bet account, processing logins, and managing your preferences.
• Identity verification: Confirming that you are who you say you are, that you are aged 18 or above, and that your payment methods belong to you.
• Processing transactions: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers, and other supported payment channels.
• Sports betting and casino services: Recording bets, settling outcomes, awarding winnings, and managing bonus balances for cricket, PSL, T20, football, esports, and casino games.
• Customer support: Responding to your queries, resolving disputes, and investigating complaints about transactions or gameplay.
• Fraud prevention and security: Detecting unusual account activity, investigating suspected fraud, preventing money laundering, and protecting the platform from abuse.
• Responsible gaming: Monitoring betting patterns to identify players who may be experiencing gambling-related difficulties and offering support tools.
• Platform improvement: Analysing aggregated usage data to improve the website, mobile app, and game library.
• Promotions and communications: Sending you relevant bonus offers, match promotions, and platform updates — only if you have opted in to marketing communications.
• Legal compliance: Retaining records as required to meet applicable legal and regulatory obligations.

We will never use your data to make automated decisions that have a significant legal or financial impact on you without giving you the opportunity to challenge that decision.

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Contract performance: Processing your registration data, transactions, and gaming activity is necessary to fulfil our agreement with you as a registered player.
• Legal obligation: Identity verification, transaction records, and fraud prevention measures are required to meet applicable legal obligations.
• Legitimate interests: We have a legitimate interest in keeping the platform secure, preventing fraud, and analysing usage to improve our services — provided these interests do not override your privacy rights.
• Consent: For marketing communications and non-essential cookies, we process your data only where you have given clear consent. You can withdraw consent at any time.

5. Sharing Your Data

7bet does not sell your personal information to anyone. We do not share it with advertisers, data brokers, or unrelated third parties. There are, however, limited situations in which we work with trusted partners who may need access to certain data in order to provide services that are part of running the platform:

• Payment processors: JazzCash, Easypaisa, Raast, and other payment providers receive the transaction data necessary to process your PKR deposits and withdrawals. They operate under their own privacy policies and security standards.
• Identity verification providers: Third-party KYC (Know Your Customer) services may process your identity documents to confirm your age and identity. These providers are contractually bound to handle your data securely and only for the purpose of verification.
• Game providers: The third-party studios whose casino games, slots, and live tables appear on the platform may receive a unique player identifier and session data to facilitate gameplay. They do not receive your full personal details.
• IT and security providers: Hosting companies and cybersecurity partners may have access to platform infrastructure and, by extension, the data stored on it — subject to strict confidentiality agreements.
• Legal and regulatory authorities: We will disclose personal data if required to do so by law, court order, or in response to a legitimate request from a relevant authority. We will notify you of any such disclosure where legally permitted to do so.
• Business transfers: If 7bet is involved in a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. You will be notified before any such transfer takes effect.

6. Payment Data & Financial Information

Financial security is a top priority at 7bet. When you make a deposit or request a withdrawal in PKR, your payment details are handled with the highest level of care:

• Full bank account numbers, JazzCash wallet details, and Easypaisa account credentials are never stored on 7bet servers after a transaction is completed.
• All payment communications are transmitted over encrypted connections (TLS/SSL).
• Transaction reference numbers and amounts are stored in your account history so that you have a clear record of all financial activity.
• If you deposit via debit or credit card, card details are tokenised by the payment gateway and are not accessible to 7bet staff.
• We retain records of all deposit and withdrawal transactions for the period required by applicable financial record-keeping obligations.

If you notice any transaction on your 7bet account that you do not recognise, contact our support team immediately. We take payment disputes seriously and will investigate promptly.

7. Cookies & Tracking Technologies

Like most online platforms, 7bet uses cookies and similar tracking technologies to make the site work properly and to help us understand how it is being used. A cookie is a small text file stored on your device by your browser when you visit a website.

We use the following types of cookies:

• Essential cookies: These are necessary for the platform to function. They keep you logged in during a session, remember your language preference, and ensure that the bet slip and cashier work correctly. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: These help us understand how players navigate the site — which pages are visited most, where people drop off, and how long sessions last. The data is aggregated and anonymised. We use this information to improve the platform.
• Functional cookies: These remember your settings and preferences, such as display options or notification choices, so that you do not have to reconfigure them every time you log in.
• Security cookies: Used to detect fraudulent logins, suspicious activity, and bot behaviour. These cookies are part of our commitment to keeping your account safe.

You can manage or delete cookies through your browser settings at any time. Disabling non-essential cookies will not stop you from using 7bet, though some features may work less smoothly. For most players, keeping cookies enabled results in a faster, more personalised experience.

8. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. In practice, this means:

• Active account data: Retained for the full duration of your account and for a reasonable period after you close your account, to handle any outstanding disputes or queries.
• Transaction records: Financial transaction records including PKR deposits, withdrawals, and betting history are retained for a minimum of five years to meet financial record-keeping requirements.
• Identity verification documents: Held for the duration of your account plus the legally required period after closure. Copies of identity documents are securely deleted once the retention period expires.
• Support communications: Chat and email records with our support team are retained for a reasonable period to allow us to handle follow-up queries and disputes.
• Marketing preferences: If you unsubscribe from marketing communications, we retain a record of your opt-out to ensure we do not contact you again.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9. Security Measures

We take the security of your personal and financial information seriously and have implemented a range of technical and organisational safeguards:

• All data transmitted between your browser or app and 7bet servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored in hashed form — our staff cannot see your actual password, only a cryptographic hash of it.
• Access to personal data within 7bet's systems is restricted to staff who genuinely need it to perform their job roles. All access is logged and audited.
• We regularly review our security practices and update them in response to new threats and industry best practices.
• Two-factor authentication (2FA) is available for your account and we strongly encourage all players to enable it.
• In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users as quickly as possible and take immediate steps to contain and remediate the incident.

10. Your Rights

As a 7bet player, you have meaningful rights over your personal data. Here is what you can ask for and how to exercise those rights:

• Right of access: You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to correction: If any of your personal information is inaccurate or out of date, you can ask us to correct it. For basic details like your email address, you can update these directly in your account settings.
• Right to deletion: You can request that we delete your personal data. We will comply where there is no overriding legal or regulatory requirement to retain it. Note that some transaction records must be kept for legal reasons even after an account is closed.
• Right to restrict processing: In certain circumstances, you can ask us to pause the processing of your data while a query or dispute is resolved.
• Right to data portability: You can request your data in a commonly used, machine-readable format so that you can transfer it to another service if you choose.
• Right to withdraw consent: Where processing is based on your consent — such as marketing emails — you can withdraw that consent at any time by updating your notification preferences or contacting support.
• Right to object: You can object to data processing carried out under our legitimate interests. We will consider your objection and stop processing if your interests or rights override ours.

To exercise any of these rights, contact our support team with your request. We will respond within a reasonable period. Requests are processed at no charge unless they are clearly excessive or unfounded.

11. Minors

7bet is strictly an adult platform. We do not knowingly collect personal information from anyone under the age of 18. All accounts are subject to age verification as part of the registration and KYC process.

If we become aware that a minor has created an account or provided personal information, we will immediately close the account, void any transactions, and delete the associated personal data. If you believe a minor has registered on 7bet, please contact our support team and we will investigate promptly.

Parents and guardians are encouraged to use parental control software to prevent underage access to online gambling and betting platforms.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, the "Last updated" date at the top of this page will be revised.

For significant changes that materially affect how we handle your personal data, we will notify registered players through the contact details on their account — either by email or via an in-platform notification — before the changes take effect. Your continued use of 7bet after any update constitutes acceptance of the revised policy.

We encourage you to review this page periodically so you are always aware of how your information is being handled.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how your personal information is being handled, please reach out to us. Our support team is available around the clock and will respond in plain English without scripted non-answers.

You can reach us via the live chat feature on the 7bet platform, or by emailing our support team. Contact details are listed in the footer of every page on the website.